Job Description
Join our award-winning customer support team in Boston! We're seeking enthusiastic individuals with no prior experience to become Customer Service Representatives. Enjoy comprehensive paid training, career advancement opportunities, and a supportive team environment. If you're passionate about helping others and ready to launch your career in tech, apply today!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries using CRM tools and knowledge bases
- Document interactions accurately in our ticketing system
- Collaborate with technical teams for complex issue escalation
- Meet daily performance metrics and quality standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Strong verbal and written communication skills
- Ability to navigate multiple software systems simultaneously
- Patience and empathy in customer interactions
- Basic computer proficiency with typing speed of 30+ WPM
- Flexible availability including evening/weekend shifts