Job Description
Join our award-winning customer service team as a Customer Service Representative in Charlotte, NC! No experience is needed – we provide comprehensive training to launch your career. Enjoy the flexibility of 100% remote work while delivering exceptional support to our diverse client base. This role offers growth opportunities, competitive benefits, and a collaborative virtual environment.
Why Choose Us?
- Industry-leading onboarding program
- Performance-based bonuses
- Health/dental/vision insurance
- Paid time off & holidays
- Equipment stipend for home office setup
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues, billing questions, and product support requests
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Maintain high customer satisfaction scores (CSAT) and resolution rates
- Participate in continuous training to enhance product knowledge
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (no college required)
- No prior experience necessary – training provided!
- Strong communication skills (written & verbal)
- Basic computer proficiency and typing ability (35+ WPM)
- Ability to work independently in a remote setting
- Problem-solving mindset with patience and empathy
- Reliable high-speed internet connection
- Must be authorized to work in the US