Job Description
Join our award-winning customer service team and launch your career in tech without prior experience! We're seeking motivated individuals to provide exceptional support for our innovative SaaS platform. Enjoy a fully remote position with comprehensive training, flexible scheduling, and growth opportunities into specialized roles. As a key member of our customer success team, you'll directly impact user satisfaction while developing valuable tech industry skills.
What We Offer:
- Comprehensive 6-week paid training program
- Health benefits, PTO, and 401(k) matching
- Quarterly performance bonuses
- Home office equipment stipend
- Clear career advancement path
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Document cases accurately in CRM system (Salesforce)
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities for premium features
- Maintain 95%+ customer satisfaction score
- Participate in weekly team improvement workshops
- Adhere to PCI compliance standards for sensitive data
Qualifications
- No experience required – we train all new hires!
- High school diploma or equivalent
- Strong typing skills (40+ WPM)
- Exceptional written and verbal communication
- Ability to work independently in remote setting
- Proficient with Google Workspace and basic troubleshooting
- Empathetic problem-solving approach
- Reliable high-speed internet connection