Job Description
Launch your career in customer service with Global Connect Solutions! We're seeking passionate individuals for our Customer Service Representative positions in Long Beach, CA and New York, NY. No experience required – we provide comprehensive paid training to ensure your success!
Join our award-winning team where you'll deliver exceptional support, resolve customer inquiries, and grow your skills in a dynamic environment. Enjoy competitive pay, full benefits, and clear advancement opportunities. Perfect for career changers or recent graduates!
What We Offer:
- Full-time position with benefits package (medical/dental/vision)
- Competitive hourly pay + performance bonuses
- 6-week paid training program
- Flexible scheduling options
- Tuition reimbursement for further certifications
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and technical issues using CRM tools
- Process orders, returns, and service requests
- Document interactions in Salesforce and maintain records
- Meet/exceed KPIs for resolution time and satisfaction
- Collaborate with support teams on complex cases
- Participate in continuous improvement initiatives
Qualifications
- No experience required – training provided!
- High school diploma or equivalent (GED accepted)
- Strong verbal/written communication skills
- Basic computer proficiency (typing 30+ WPM)
- Problem-solving mindset and patience
- Ability to work flexible shifts (evenings/weekends)
- Authorized to work in the United States
- Reliable transportation to Long Beach or NYC office