Job Description
Join Coastal Connect Solutions as a Customer Service Representative and launch your career in customer support – no experience necessary! We're seeking motivated individuals in Virginia Beach to provide exceptional remote customer service from the comfort of your home. Enjoy a supportive training program, competitive benefits, and flexible schedules while helping clients resolve inquiries with professionalism and empathy. This is your opportunity to grow with a dynamic team dedicated to your success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels
- Resolve product/service issues using troubleshooting guides and resources
- Document interactions in CRM systems with accuracy and detail
- Collaborate with team members to resolve complex customer concerns
- Maintain positive brand reputation through consistent service delivery
- Meet performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong communication and active listening skills
- Comfortable with technology and learning new software
- Ability to work independently in a remote environment
- Patience and problem-solving mindset
- Reliable high-speed internet and quiet workspace
- Available to work flexible shifts including evenings/weekends