Job Description
We are seeking a dedicated and empathetic Customer Service Representative to join our dynamic remote team. As a key member of our support staff, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally.
Why Join Us?
- Flexible Schedule: Work from the comfort of your home in Portland, OR.
- Competitive Pay: Starting at $20/hour with performance bonuses.
- Growth Opportunities: Clear path for career advancement.
Apply today to start your journey in customer service!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Assist customers with product information, troubleshooting, and account management.
- Document all interactions accurately in our CRM database.
- Collaborate with the technical support team to escalate complex issues.
- Identify opportunities to upsell products or services to existing clients.
- Participate in daily team meetings and training sessions.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous customer service experience is a plus, but we train entry-level candidates.
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal and written communication skills.
- Proficiency with computers and standard office software (Microsoft Office, Google Suite).
- Ability to work evenings and weekends as required.