Job Description
Join our award-winning customer service team in Nashville and launch your career with paid training – no experience needed! We're seeking enthusiastic individuals to deliver exceptional support while growing professionally with our comprehensive onboarding program. Enjoy competitive benefits, flexible scheduling, and clear advancement pathways in a supportive environment.
As a cornerstone of our client success team, you'll handle inbound inquiries, resolve issues efficiently, and build lasting customer relationships. Our training covers communication skills, product knowledge, and technical tools – everything you need to thrive. Discover why 92% of our entry-level team members receive promotions within 18 months!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using established protocols and documentation
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to contribute to team revenue goals
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills with clear articulation
- Basic computer proficiency (typing, internet navigation)
- Ability to multitask in fast-paced environments
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Nashville headquarters
- No prior experience required – we train motivated candidates