Job Description
Join our dynamic team at Innovate Solutions Group as a Customer Service Representative! We're hosting a special hiring event for motivated individuals in Raleigh, NC, with no prior experience required. We provide comprehensive training to help you succeed in a supportive, fast-paced environment where your growth is our priority. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement.
Why Join Us?
• Industry-leading onboarding program
• Performance-based bonuses
• Health benefits and retirement plans
• Modern downtown workspace with free parking
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
- Maintain positive relationships with clients and colleagues
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to multitask in a fast-paced setting
- Proficient with basic computer applications
- Positive attitude and willingness to learn
- Reliable transportation to downtown Raleigh location
- 18+ years of age (required)