Job Description
Join our dynamic team at Customer Connect Solutions for an immediate hire opportunity in Colorado Springs! We're seeking passionate individuals to deliver exceptional customer experiences through inbound/outbound calls. Our competitive compensation package includes performance bonuses, comprehensive benefits, and growth opportunities within a supportive environment. No experience necessary – full training provided!
Responsibilities
- Handle 50-80 daily inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Participate in weekly coaching sessions and process improvement initiatives
- Collaborate with cross-functional teams for complex issue resolution
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience required
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening
- Reside within 30 miles of Colorado Springs