Job Description
Join our award-winning customer service team in Charlotte, NC! We're seeking motivated individuals with no prior experience to launch their careers in a supportive environment. Enjoy competitive pay, comprehensive training, and immediate start opportunities. Our commitment to employee growth and customer satisfaction makes us a top employer in the region.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Basic computer proficiency
- Positive attitude and willingness to learn
- Reliable transportation to our Charlotte office
- Available for flexible shifts including evenings/weekends