Job Description
Join our dynamic team in Raleigh as a Customer Service Representative! No prior experience is needed – we provide comprehensive training to help you succeed. This is your chance to launch a rewarding career in customer support while making a real impact. We're hosting an exclusive hiring event for motivated individuals ready to grow with us.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to deliver seamless service
- Meet daily performance metrics including call quality and resolution times
- Identify opportunities to improve customer experience
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to thrive in a fast-paced environment
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work options
- Willingness to work flexible hours including weekends
- No experience required – training provided!