Job Description
Join our dynamic team at GlobalConnect Solutions as a Customer Service Representative! We're hosting a special hiring event for motivated individuals seeking flexible part-time opportunities in Georgia. As a key frontline member, you'll deliver exceptional service to our diverse client base while advancing your career in a supportive environment.
Why Join Us?
- Competitive hourly pay with performance incentives
- Comprehensive training and career development
- Flexible scheduling (evenings/weekends available)
- Modern, collaborative workspace in downtown Atlanta
- Pathway to full-time advancement
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality and productivity metrics
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Windows OS and basic software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Available to work evenings/weekends (20-30 hrs/week)