Job Description
Join our award-winning customer support team in Raleigh and launch your career in customer service! We're seeking passionate individuals with no prior experience to deliver exceptional experiences for Fortune 500 clients. Enjoy comprehensive paid training, flexible scheduling options, and rapid advancement opportunities. Our modern downtown office features collaborative workspaces, wellness programs, and team-building events. Immediate openings available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex service issues
- Meet daily performance metrics for response time and resolution rate
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to refine product knowledge
- Maintain positive team culture through knowledge sharing
Qualifications
- High school diploma or equivalent (students welcome)
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving mindset and patience
- Proficient in Microsoft Office Suite
- Reliable internet connection for remote work option
- Positive attitude and willingness to learn
- US work authorization required