Job Description
Join our award-winning customer support team in Tampa, FL! We're seeking motivated Full-Time Call Center Agents to deliver exceptional service to Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and rapid career advancement. No experience necessary – we provide paid training! Immediate start positions available for energetic professionals who thrive in fast-paced environments.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing product and soft skills training
- Adhere to HIPAA/FERPA compliance protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Ability to type 40+ WPM with 95% accuracy
- Proficiency with Windows OS and basic software
- Reliable transportation to our downtown Tampa hub
- Flexible availability including evenings/weekends
- Background check and drug screening required
- Positive attitude and problem-solving mindset