Job Description
Join our award-winning customer service team and launch your career with comprehensive paid training! ConnectSphere Solutions is seeking enthusiastic individuals with no prior experience to become Customer Service Representatives in our Atlanta, GA call center. We provide industry-leading on-the-job training, career advancement opportunities, and a supportive team environment. If you're passionate about helping others and ready to grow professionally, this is your chance to start a rewarding career in customer service!
Why Choose Us?
- Comprehensive 4-week paid training program
- Health benefits and 401(k) matching
- Performance-based quarterly bonuses
- Clear career path advancement
- Modern, collaborative work environment
Responsibilities
- Handle inbound customer inquiries via phone and email
- Resolve billing, service, and technical issues
- Document interactions accurately in CRM systems
- Meet and exceed performance metrics (AHT, CSAT)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Adhere to company policies and compliance standards
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication skills and active listening
- Ability to type 30+ WPM
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Reliable transportation to Atlanta office
- Ability to work flexible shifts (including weekends)