Job Description
Join our award-winning team at Peak Support Solutions as a Customer Service Representative in Denver! We're urgently hiring motivated professionals to deliver exceptional customer experiences in a dynamic, fast-paced environment. This immediate-start position offers competitive pay, comprehensive benefits, and career growth opportunities. If you thrive in problem-solving and have a passion for helping others, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Process orders, returns, and payment adjustments accurately
- Document interactions in CRM systems and maintain detailed records
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics for response time and resolution
- Identify upsell opportunities and contribute to revenue goals
Qualifications
- 1+ years customer service experience required
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- High school diploma or equivalent (college degree preferred)
- Typing speed of 40+ WPM with 95% accuracy