Job Description
Launch your career in customer service with Chicago Connect Solutions! We're seeking passionate individuals with no prior experience to join our award-winning team. Enjoy comprehensive paid training while earning a competitive hourly wage and building valuable skills.
As a Customer Service Representative, you'll be the face of our company, providing exceptional support to clients across diverse industries. Our 6-week paid training program covers everything from communication techniques to problem-solving strategies, ensuring you're fully prepared for success.
Why Join Us?
- Full-time position with benefits (health, dental, vision)
- Performance-based quarterly bonuses up to $2,000
- Clear career advancement path to Team Lead
- Modern downtown Chicago office with flexible scheduling
- 401(k) with company match after 90 days
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions using Salesforce CRM system
- Collaborate with technical support teams for complex cases
- Meet/exceed KPIs for first-contact resolution and CSAT
- Participate in quarterly skill-building workshops
- Contribute to process improvement initiatives
Qualifications
- No experience required - we train you!
- High school diploma or equivalent (GED accepted)
- Strong verbal/written communication skills
- Basic computer proficiency (typing 35+ WPM)
- Ability to work flexible shifts (including weekends)
- Positive attitude and customer-first mindset
- Authorized to work in the United States
- Pass background check and drug screen