Job Description
Join our award-winning customer service team in Boston! We're seeking passionate individuals with no prior experience to become Customer Service Representatives. Our comprehensive paid training program equips you with all necessary skills to excel in this rewarding role. Enjoy competitive compensation, career advancement opportunities, and a supportive environment where your growth is our priority. Apply today to start your journey in customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in our customer database
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Identify opportunities to improve customer experience workflows
Qualifications
- No experience required – open to recent graduates and career changers
- Strong communication skills (written and verbal)
- Basic computer proficiency with willingness to learn new software
- High school diploma or equivalent (college degree preferred)
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset and problem-solving aptitude
- Must pass background check and pre-employment assessment