Job Description
Join our award-winning customer support team in Charlotte! We're seeking passionate individuals for immediate full-time roles with no prior experience required. Enjoy comprehensive training, competitive pay, and career growth opportunities in a dynamic environment. Perfect for recent graduates or career changers!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using our proprietary CRM system
- Document interactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet performance metrics for response times and resolution rates
- Participate in ongoing training programs
- Represent our brand with professionalism and empathy
Qualifications
- No experience necessary - we provide full training!
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Patience and problem-solving aptitude
- Reliable high-speed internet for remote work options
- Must pass background check and drug screening
- Flexible availability including evenings/weekends