Job Description
Join Our Growing Team in New York!
Are you a friendly, outgoing individual looking for a stable career with immediate opportunities? Apex Support Solutions is currently hiring Customer Service Representatives in New York, NY. We provide comprehensive training for those with no prior experience, ensuring you have the tools to succeed.
As a key member of our support team, you will be the voice of our brand, helping clients resolve issues and ensuring their satisfaction.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues with patience and empathy.
- Accurately document customer interactions and account information in our CRM system.
- Process returns, exchanges, and general order inquiries.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Stay up-to-date on product knowledge and company policies through ongoing training.
Qualifications
- No prior experience required – we provide on-the-job training.
- High school diploma or GED equivalent.
- Excellent verbal and written communication skills.
- Strong computer literacy and ability to navigate multiple software applications.
- A positive attitude and a genuine desire to help others.
- Reliable internet connection and a quiet workspace if working remotely (hybrid option available).