Job Description
Are you looking for a new career opportunity in Jacksonville, Florida without the need for prior experience? Jacksonville Customer Solutions is currently hiring motivated individuals to join our dynamic support team.
We offer a comprehensive paid training program to help you succeed. If you have a friendly demeanor, a willingness to learn, and a desire to help others, we want to hear from you.
Why Choose Us?
- Competitive Pay: Earn between $15.00 and $18.00 per hour based on performance.
- No Experience Needed: Full paid training provided on the job.
- Benefits Package: Medical, dental, and vision insurance available.
- Professional Growth: Clear pathways to management and specialized roles.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional, polite, and efficient manner.
- Resolve customer complaints and issues to ensure high customer satisfaction scores.
- Process orders, returns, and account updates accurately using CRM software.
- Follow standard operating procedures and scripts to maintain brand consistency.
- Document all customer interactions and relevant details in the internal database.
- Collaborate with team leads and other departments to troubleshoot complex issues.
- Identify opportunities to upsell products or services where appropriate.
Qualifications
- High school diploma or equivalent (GED) required.
- Excellent verbal communication skills and active listening abilities.
- Basic computer proficiency and ability to multitask on multiple screens.
- Reliable internet connection (required for remote positions) or valid driver's license.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- A positive attitude and a genuine desire to help customers succeed.