Job Description
Are you looking for a rewarding career in Customer Service without the need for prior experience? Horizon Contact Solutions is currently hiring enthusiastic individuals in Orlando, FL (and open to candidates in PA/FL) to join our dynamic team. We pride ourselves on providing top-notch support to our clients and offer comprehensive, paid training to ensure your success.
As a Customer Service Representative, you will be the voice of our brand, helping customers resolve issues, answer inquiries, and ensuring they have a positive experience with our products and services. Whether you are looking for a full-time role or a stepping stone into the corporate world, this is the perfect opportunity for you.
Why Join Us?
- Paid Training: Get paid while you learn the ropes.
- Flexible Scheduling: Options to fit your lifestyle.
- Growth Opportunities: Clear paths for advancement.
- Modern Work Environment: State-of-the-art facilities or remote-first setup.
Responsibilities
- Handle inbound and outbound customer calls with a friendly and professional demeanor.
- Assist customers with product information, account inquiries, and troubleshooting.
- Document customer interactions accurately in the CRM system.
- Collaborate with team members and management to resolve complex issues.
- Identify opportunities to upsell or cross-sell products/services.
- Maintain a high level of customer satisfaction (CSAT) scores.
Qualifications
- High school diploma or GED equivalent (or equivalent experience).
- No prior customer service experience required (training provided).
- Basic computer literacy and typing skills.
- Strong verbal communication and active listening skills.
- Ability to work in a fast-paced environment.
- Reliable internet connection and computer (for remote roles).
- Must be authorized to work in the United States.