Job Description
Join our dynamic team as a Night Shift Call Center Representative and kickstart your career with paid training! We're seeking dedicated professionals to deliver exceptional customer service during overnight hours (11 PM - 7 AM). Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters.
What You'll Gain:
- Full paid training program (no experience needed!)
- Health, dental, and vision insurance
- Tuition reimbursement opportunities
- Performance-based bonuses
- 401(k) with company match
Perfect for night owls looking for stability and advancement in Austin's thriving tech and service sectors!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet KPIs for call volume, resolution time, and satisfaction
- Collaborate with team leads to improve processes
- Participate in ongoing skill development sessions
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Ability to work overnight shifts reliably
- Basic computer proficiency (typing 30+ WPM)
- Customer service mindset with problem-solving aptitude
- Flexible availability including weekends
- Background check and drug screen required