Job Description
Launch your career in customer service with ConnectCare Solutions! We're seeking motivated individuals for entry-level call center positions in Jacksonville, FL. No experience is required – we provide comprehensive paid training to ensure your success. Join our dynamic team and gain valuable skills while earning competitive wages. Enjoy a supportive environment with growth opportunities and benefits including health insurance, 401(k), and paid time off. Apply today to start your journey in a rewarding career path!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution rates
- Collaborate with team members to enhance service delivery
- Adhere to company protocols and regulatory requirements
- Participate in ongoing training and development programs
Qualifications
- No prior experience required – we train from the ground up!
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work options
- Pass background check and pre-employment screening
- Must be authorized to work in the United States