Job Description
Are you looking for a rewarding career in customer service without the need for prior experience? Apex Contact Solutions is currently hiring enthusiastic individuals to join our dynamic team in Charlotte, NC. We specialize in providing top-tier support for clients across California and the United States.
We offer a comprehensive paid training program designed to get you up to speed quickly. If you possess excellent communication skills and a positive attitude, we want to hear from you.
Why Join Us?
- Paid Training: Start earning while you learn with our structured onboarding program.
- Competitive Pay: $18.00 - $22.00 per hour based on shift and performance.
- Growth Opportunities: Clear career progression paths within the company.
- Flexible Schedules: Various shifts available to fit your lifestyle.
Responsibilities
- Answer incoming customer calls and emails in a professional, polite, and timely manner.
- Resolve customer inquiries and complaints effectively to ensure high satisfaction levels.
- Document all customer interactions and transactions accurately in the CRM system.
- Educate customers on products and services, highlighting key features and benefits.
- Escalate complex issues to the appropriate team members or supervisors when necessary.
- Identify upsell and cross-sell opportunities within the scope of customer inquiries.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is not required; we provide the training.
- Reliable internet connection and a quiet workspace (remote/hybrid options available).
- Strong verbal communication and active listening skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Proficient in using computer applications and navigating web-based systems.
- Able to work full-time hours including weekends or evenings as needed.