Job Description
Join our award-winning call center team in Detroit! We're urgently hiring Customer Service Representatives with paid training – no experience required! Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Perfect career starters and seasoned professionals welcome.
What We Offer:
- 2-week paid training program
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls professionally
- Resolve inquiries using CRM systems and knowledge bases
- Meet performance metrics (handle time, CSAT scores)
- Document interactions accurately in client databases
- Collaborate with team members to resolve complex issues
- Adhere to compliance protocols and security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Problem-solving abilities
- Ability to work flexible shifts (including weekends)
- Positive attitude and customer-focused mindset
- Pass background/drug screening