Job Description
Are you looking to kickstart your career in a dynamic environment? Horizon Contact Solutions is hosting a massive Hiring Event in San Diego, CA, seeking passionate individuals to join our growing Customer Service team. We offer no experience necessary and provide comprehensive training to set you up for success.
At Horizon, we believe in our people. Whether you are a recent graduate or looking to make a career change, we provide the tools, support, and growth opportunities you need to thrive. Join us for an exciting opportunity to connect with our team and learn how you can make an impact today.
Responsibilities
- Handle High-Volume Inquiries: Assist customers via phone, email, and chat with professionalism and empathy.
- Resolve Issues: Troubleshoot customer concerns and provide effective solutions to ensure satisfaction.
- Process Information: Accurately enter data and update customer records in our CRM systems.
- Product Knowledge: Learn and apply deep knowledge of our company's products and services to assist clients.
- Team Collaboration: Work closely with team leads and cross-functional departments to meet company goals.
- Adaptability: Maintain a positive demeanor in fast-paced, high-pressure situations.
Qualifications
- Communication Skills: Excellent verbal and written communication abilities.
- Computer Literacy: Basic proficiency with computers and navigating web browsers.
- Education: High school diploma or GED required.
- Attitude: A positive, customer-first mindset and a willingness to learn.
- Reliability: Ability to commit to a full-time schedule.
- Problem Solving: Ability to think critically and solve problems on the spot.