Job Description
We are seeking motivated individuals to join our expanding customer service team in Tampa. We offer a comprehensive paid training program for candidates with no prior experience. As a vital part of our client-facing operations, you will help resolve inquiries and ensure customer satisfaction.
Why Join Us?
- Zero Experience Required: We provide full training on the job.
- Paid Training: Start earning while you learn.
- Flexible Options: Opportunities available in Tampa, FL, and Remote in Virginia.
- Competitive Pay: Starting at $18/hr with performance bonuses.
What You Will Do:
As a Customer Service Representative, you will act as the voice of our company, assisting clients with their needs, answering questions, and providing solutions. We are looking for team players who are ready to grow with us.
Responsibilities
- Manage a high volume of inbound and outbound customer calls and emails with professionalism and empathy.
- Resolve customer complaints, questions, and technical issues efficiently.
- Document all customer interactions and transactions accurately in our CRM database.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with team leads and support staff to improve service processes.
- Stay up-to-date with product knowledge and company policies.
Qualifications
- High school diploma or GED equivalent is preferred.
- Strong verbal communication and active listening skills.
- Ability to work in a fast-paced, dynamic environment.
- Basic computer literacy and typing skills (40+ WPM).
- Reliable internet connection (if working remotely in Virginia).
- A positive attitude and willingness to learn.