Job Description
Join GlobalConnect Solutions as a Night Shift Customer Service Representative and become the voice of our valued clients! We're seeking dedicated professionals to deliver exceptional support during evening hours. This full-time position offers immediate start opportunities for those ready to thrive in a fast-paced environment. Enjoy competitive pay, comprehensive training, and a supportive team culture focused on growth and recognition. Your role will be pivotal in maintaining our reputation for excellence in customer satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately in customer databases
- Collaborate with cross-functional teams to address complex customer needs
- Maintain performance metrics including CSAT and resolution rates
- Adhere to company policies and compliance regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in high-pressure situations
- Night shift availability (10 PM - 6 AM EST)
- Problem-solving mindset and conflict resolution abilities