Job Description
Are you ready to launch a rewarding career in customer service?
Horizon Call Centers is currently seeking enthusiastic and reliable individuals to join our growing team in Washington, DC. We are proud to offer comprehensive paid training for all new hires, meaning no prior experience is necessary to apply.
As a Customer Service Representative, you will be the voice of our brand, helping clients resolve inquiries, process orders, and ensure their satisfaction. We provide a modern work environment with competitive benefits and clear pathways for advancement.
Responsibilities
- Handle inbound and outbound customer calls with professionalism and empathy.
- Resolve customer issues and complaints efficiently while adhering to company scripts and guidelines.
- Use CRM software to update customer accounts and track service interactions.
- Provide accurate information regarding products, services, and billing inquiries.
- Document all interactions in the call log system.
- Collaborate with team leads to meet daily and weekly performance metrics.
Qualifications
- High School Diploma or GED equivalent.
- Strong verbal communication skills and a professional phone voice.
- Basic computer proficiency and typing speed (35+ WPM).
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work flexible shifts, including evenings and weekends.
- Self-motivated with a strong desire to learn and grow.