Job Description
Join Virginia's fastest-growing tech support team! We're seeking Local Chat Support Specialists for immediate hire with comprehensive paid training. No experience required – we'll equip you with all skills needed to succeed in this dynamic customer service role.
As a Chat Support Specialist, you'll be the first point of contact for Virginia residents needing technical assistance. Our paid training program ensures you're fully prepared to deliver exceptional support via our secure chat platform. This is your opportunity to launch a rewarding career in customer service with competitive pay and growth opportunities.
Why Join Us?
- Immediate hire with paid training
- Competitive hourly wage + performance bonuses
- Full-time benefits package
- Advancement opportunities to senior roles
- Modern, supportive work environment
Responsibilities
- Provide real-time technical support to Virginia residents via secure chat platform
- Troubleshoot hardware/software issues with clear, step-by-step guidance
- Maintain detailed customer interaction records in CRM system
- Escalate complex issues to senior specialists when needed
- Adhere to company security protocols and privacy standards
- Continuously update product knowledge through training modules
- Collaborate with team to improve support workflows
Qualifications
- High school diploma or equivalent (required)
- Strong typing skills (40+ WPM)
- Excellent written communication abilities
- Basic computer literacy and internet proficiency
- Ability to work in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Richmond facility
- No prior tech experience necessary – training provided!