Job Description
Join our dynamic team at Oakland Community Services and become the voice of our community! We're seeking passionate individuals to deliver exceptional customer experiences to local residents. This is your opportunity to make a real impact while growing your career in a supportive environment. Immediate start available!
As a key member of our customer service team, you'll handle inquiries, resolve issues, and build lasting relationships with our diverse clientele. We provide comprehensive training and a collaborative workplace culture where your contributions are valued.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing, service, and account-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with internal teams to ensure seamless service delivery
- Identify opportunities to improve customer experience processes
- Maintain deep knowledge of local services and community resources
- Meet performance metrics for call resolution and customer satisfaction
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in a local service environment
- Exceptional communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and conflict resolution skills
- Ability to work flexible hours including evenings/weekends as needed
- Valid California driver's license (for occasional off-site duties)
- Spanish bilingual proficiency highly desirable