Job Description
Join our award-winning customer experience team as a Customer Service Representative in Oakland! We're seeking passionate individuals to deliver exceptional support and build lasting relationships with our diverse clientele. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition. Apply today for our exclusive hiring event!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using CRM tools
- Document interactions accurately in Salesforce while maintaining 99% data quality
- Collaborate with technical teams to escalate complex issues seamlessly
- Meet/exceed monthly performance targets (CSAT, FCR, AHT)
- Contribute to process improvement initiatives for customer journey optimization
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills in English (Spanish fluency a plus)
- Ability to multitask across digital channels while maintaining composure
- Associate degree or equivalent professional certification required
- Proven track record of exceeding customer satisfaction metrics