Job Description
Join our award-winning call center team in San Francisco and enjoy the unique benefit of weekly pay! We're seeking dynamic Customer Service Representatives to deliver exceptional support to our diverse client base. This role offers immediate start dates, comprehensive training, and a supportive environment designed for career growth. Located in the heart of downtown near BART stations, our modern facility provides flexible scheduling and performance-based incentives. Apply today to start earning next week!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical concerns
- Document interactions accurately in CRM systems
- Meet/exceed key performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service processes
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication in English
- Ability to work flexible shifts including evenings/weekends
- Positive attitude under pressure and multitasking ability
- Background check and drug screen required