Job Description
Join a Dynamic Team in Oakland, CA
Are you a people person looking for a meaningful career with immediate availability? Premier Customer Solutions is seeking a Local Customer Service Representative to join our growing team in Oakland. We pride ourselves on delivering exceptional support to our community and looking for individuals who are ready to make an impact starting today.
As a key member of our support team, you will serve as the face of our company, ensuring our clients receive the highest level of service. We offer a competitive pay rate and a supportive work environment.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Process orders, returns, and account updates accurately and efficiently.
- Resolve complex issues by collaborating with other departments and escalating when necessary.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Proactively identify opportunities to improve customer experience and service protocols.
- Provide product and service information to help customers make informed decisions.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, retail, or hospitality is a plus but not required (training provided).
- Strong verbal and written communication skills with a friendly and professional demeanor.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency with basic computer applications and CRM software.
- Must be reliable, punctual, and available for full-time shifts.