Job Description
Are you a dedicated problem-solver looking for an immediate opportunity in the heart of Oakland? Apex Connect Oakland is seeking a vibrant, customer-focused individual to join our growing team.
As a Local Customer Service Representative, you will be the friendly voice of our brand, helping our community members navigate our services with ease and efficiency. We pride ourselves on a supportive work environment and opportunities for rapid career advancement.
Why Apply?
- Immediate Start: Join us within days of your application.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Modern Tech: Work with the latest CRM and communication tools.
Don't miss this chance to make a real impact in the Oakland community. Apply today!
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex customer issues with empathy and efficiency while maintaining a positive tone.
- Accurately document all customer interactions and updates in our CRM database.
- Collaborate with cross-functional teams to escalate and resolve product or service concerns.
- Provide product training and guidance to new and existing customers.
- Maintain a high level of customer satisfaction scores (CSAT) and KPIs.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or a related field.
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Must be located in the Oakland, CA area for in-person team meetings (flexible hybrid options available).