Job Description
Join our award-winning customer service team in Oklahoma City and become the voice of excellence! We're seeking passionate individuals to deliver exceptional support experiences while advancing their careers in a dynamic, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in a state-of-the-art facility. Your journey to customer service mastery begins here!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and product questions using CRM systems and knowledge bases
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in continuous improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced digital environments
- Strong problem-solving abilities with attention to detail
- Must pass background check and drug screening