Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate Customer Service Representatives to deliver exceptional support from our Oklahoma City headquarters. Enjoy competitive pay, comprehensive benefits, and a dynamic work culture focused on growth and recognition. Immediate start positions available for motivated individuals ready to make an impact.
What We Offer:
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
- Modern downtown workspace with free parking
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Identify upsell opportunities based on customer needs
- Participate in weekly training sessions and coaching
- Maintain positive brand representation in all interactions
Qualifications
- Minimum 1 year customer service experience
- Strong typing skills (45+ WPM)
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- High school diploma or equivalent
- Problem-solving mindset with attention to detail
- Positive attitude under pressure