Job Description
Join our award-winning customer service team at Nexus Solutions Inc.! We're hosting a dynamic hiring event in Oklahoma City for passionate individuals ready to deliver exceptional customer experiences. As a key member of our support team, you'll resolve inquiries, build client relationships, and drive satisfaction in a collaborative environment. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a tech-forward company culture. Event Details: October 15, 2023 | 9:00 AM - 4:00 PM | Innovation Center (123 Innovation Drive). Bring your resume and enthusiasm – interviews on the spot!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to resolve complex product/service issues
- Upsell products/services based on customer needs and company guidelines
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and soft skills
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce, Zendesk, etc.) and MS Office
- Exceptional verbal/written communication and conflict resolution skills
- Ability to multitask while maintaining attention to detail
- Positive attitude and resilience under pressure
- Authorized to work in the United States
- Must be available to work flexible shifts including weekends