Job Description
Are you a driven professional seeking a rewarding career in Customer Service?
Horizon Digital Support is currently looking for a Customer Service Representative to join our dynamic team in Oklahoma City. We pride ourselves on delivering exceptional client experiences and are looking for individuals who are passionate about helping others.
We are offering an immediate start for qualified candidates, along with a competitive benefits package including health insurance, paid time off, and opportunities for career advancement. If you thrive in a fast-paced environment and possess a customer-first mindset, we want to hear from you.
Responsibilities
- Manage High-Volume Inquiries: Handle a diverse range of customer calls, emails, and chat messages with professionalism and efficiency.
- Resolve Issues: Troubleshoot customer concerns and provide accurate solutions to ensure high customer satisfaction scores.
- CRM Management: Accurately log interactions and update customer records in our CRM database to maintain data integrity.
- Product Knowledge: Stay up-to-date on company products, services, and policies to answer questions effectively.
- Process Improvement: Identify trends in customer feedback and suggest improvements to the support team.
- Team Collaboration: Work closely with supervisors and peers to ensure seamless service delivery.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous experience in customer service, call centers, or retail is preferred but not mandatory (training provided).
- Communication: Excellent verbal and written communication skills with a clear and friendly phone voice.
- Technical Skills: Proficient in using computers and navigating web-based applications.
- Soft Skills: Strong problem-solving abilities, patience, and the ability to remain calm under pressure.
- Availability: Must be available to work flexible shifts, including weekends and holidays.