Job Description
Are you looking for a stable career with growth potential? Apex Support Solutions is currently hiring Full-Time Call Center Agents in Oklahoma City, OK. We are looking for motivated individuals who are eager to learn and provide exceptional service to our clients.
We are proud to offer a comprehensive paid training program designed to equip you with the skills needed to succeed in a fast-paced call center environment. Join a team that values your contributions and offers a competitive benefits package including health insurance, paid time off, and career advancement opportunities.
What You Will Do:
- Handle inbound and outbound customer inquiries with professionalism and empathy.
- Resolve customer issues and complaints efficiently to ensure high satisfaction levels.
- Process orders, returns, and account updates accurately.
- Document customer interactions and feedback in our CRM system.
- Meet daily performance metrics and quality assurance standards.
Requirements:
- High School Diploma or GED required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal communication skills and a friendly telephone manner.
- Basic computer proficiency and typing skills.
- Ability to work full-time hours, including weekends and holidays.
- Willingness to complete our paid training program.
Responsibilities
- Answer and screen incoming calls professionally, identifying the customer's needs.
- Resolve customer inquiries regarding products, services, and billing.
- Escalate complex issues to the appropriate department or supervisor.
- Build rapport with customers to ensure retention and loyalty.
- Adhere to all company policies, procedures, and scripts.
- Maintain a positive and helpful attitude during high-volume call periods.
Qualifications
- High school diploma or equivalent.
- Excellent communication and active listening skills.
- Ability to work in a fast-paced, target-driven environment.
- Strong problem-solving abilities.
- Reliable internet connection and computer access (if remote).
- Must be 18 years of age or older.