Job Description
Join our award-winning customer support team and make an immediate impact! ConnectSolutions is seeking dedicated Night Shift Chat Support Specialists to deliver exceptional service to our diverse client base. This full-time position offers a competitive salary, comprehensive benefits, and the opportunity to work in a dynamic, collaborative environment. Perfect for night owls and problem-solvers looking to grow their career in customer service.
What We Offer:
- Starting pay of $20-$28/hour with performance-based raises
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid training and professional development
- Flexible scheduling options
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex cases
- Maintain high customer satisfaction scores (CSAT)
- Adhere to SLAs and response time metrics
- Identify and escalate product improvement opportunities
- Participate in weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Proficiency with CRM software and chat platforms
- Reliable internet connection and quiet home workspace
- Availability to work night shifts (11 PM - 7 AM EST)
- U.S. work authorization required