Job Description
Join our award-winning team as a Customer Service Representative with comprehensive paid training! No prior experience required – we invest in your growth with 4 weeks of hands-on coaching covering communication, conflict resolution, and CRM systems. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment. Apply today to launch your career in customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns using CRM tools
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with technical teams to resolve complex escalations
- Meet monthly performance targets for resolution time and customer satisfaction
- Participate in ongoing training to refine product knowledge and soft skills
- Support cross-functional projects to improve customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and basic tech tools
- Ability to multitask in fast-paced environments
- Empathetic problem-solving mindset
- Reliable transportation for on-site training
- Passion for helping others and continuous learning