Job Description
Launch your career in customer service with our comprehensive paid training program! Elite Support Solutions is urgently hiring motivated individuals for our Jacksonville, FL call center. No experience required – we provide all training needed to succeed. Join our dynamic team where your growth is our priority. Enjoy competitive pay, benefits, and a supportive environment designed to help you thrive. Apply today and transform your future!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Continuously develop product knowledge through training modules
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to learn new technologies quickly
- Reliable internet connection for remote work options
- Positive attitude and problem-solving mindset
- Basic computer proficiency
- Availability to work flexible shifts including evenings/weekends
- U.S. work authorization (mandatory)