Job Description
Launch your career in customer service with our comprehensive paid training program! Elite Support Solutions is seeking motivated individuals to join our dynamic team in Jacksonville, FL. No prior experience required – we provide all the tools and training you need to succeed. Enjoy competitive pay, benefits, and a supportive work environment designed to help you grow professionally. Our 4-week paid training program ensures you're fully prepared to deliver exceptional customer experiences while building valuable skills for future advancement.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions and update customer records in CRM systems
- Collaborate with team members to improve service processes
- Meet performance metrics including call quality and resolution times
- Continuously develop product knowledge through ongoing training
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred but not required
- Proficient in typing with minimum 35 WPM
- Positive attitude and problem-solving mindset
- Reliable transportation to Jacksonville office location