Job Description
Join our award-winning team as a Local Customer Service Representative in Albuquerque! We're seeking passionate individuals to deliver exceptional service while building meaningful connections with our community. No experience? No problem! Our comprehensive paid training program will equip you with all the skills needed to succeed. Enjoy competitive pay, career growth opportunities, and a supportive work environment where your contributions make a real difference. Apply today to start your journey with a company that invests in its people!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for call handling and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- Excellent communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong computer proficiency with MS Office
- Positive attitude and customer-first mindset
- Must pass background check and drug screening
- Albuquerque residency preferred