Job Description
Launch your career with industry-leading training and weekly pay! Apex Solutions Group is seeking motivated Customer Service Representatives for our Atlanta hub, with additional opportunities throughout Georgia and North Carolina. No prior experience required—our comprehensive paid training program equips you with everything needed to succeed.
What We Offer:
- PAID 4-week training program with stipend
- Weekly pay (no more waiting for month-end checks)
- Competitive hourly wage + performance bonuses
- Clear career advancement path to Team Lead/Specialist roles
- Health/dental/vision benefits after 90 days
- Flexible scheduling options
Join a culture that invests in its people and rewards excellence. Apply today and start earning next week!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams for complex escalations
- Identify upsell opportunities based on customer needs
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Minimum 35 WPM typing speed with high accuracy
- Flexibility to work evenings/weekends (rotating schedule)
- Passionate about customer advocacy and retention
- Reliable transportation to our training center