Job Description
Join our award-winning customer service team and launch your career with paid training! No experience required—we provide comprehensive onboarding to prepare you for success. At ConnectCare Solutions, we value growth, teamwork, and work-life balance. Enjoy competitive pay, benefits, and a supportive environment where your voice matters. Immediate openings in our Atlanta, GA hub with opportunities for advancement.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately and maintain detailed records
- Collaborate with team members to improve service quality
- Meet performance targets for call resolution and customer satisfaction
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Excellent verbal communication and active listening skills
- Ability to type 30+ WPM with strong attention to detail
- Comfortable working in a fast-paced, team-oriented environment
- Basic computer proficiency (Windows, browsers, email)
- Reliable transportation and punctual attendance
- Positive attitude with strong problem-solving abilities