Job Description
Join Omaha Connect Solutions as a Customer Service Representative and kickstart your career with our comprehensive paid training program! We're seeking motivated individuals in Omaha, NE to deliver exceptional customer experiences while developing valuable professional skills. No prior experience required – we provide all necessary training to succeed in a dynamic call center environment. Enjoy competitive pay, benefits, and immediate start opportunities. Apply today and transform your career!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to navigate computer systems
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to Omaha location
- Flexible availability (including weekends/shifts)
- Passing background check and drug screen
- No call center experience required – training provided