Job Description
Join our award-winning customer service team in Louisville! We're seeking passionate individuals to deliver exceptional support experiences with comprehensive paid training. Enjoy a collaborative environment, competitive benefits, and clear career advancement paths. No experience required – we provide all the tools you need to succeed!
What We Offer:
- 2-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with precision
- Collaborate with team to improve service workflows
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Escalate complex issues to senior representatives
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Proven problem-solving and conflict resolution abilities
- Adaptability to changing processes and technologies
- Minimum typing speed of 30 WPM
- Positive attitude and resilience under pressure